Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. These costs will be displayed during checkout.
Delivery Time: We aim to deliver your order within 3-5 business days, depending on availability and destination, unless otherwise stated on our website.
Shipping Partners: We work with reliable shipping partners to ensure your order is delivered safely and on time.
Track Your Order: After shipping, you will receive a tracking code to monitor your order.
Returns
Right of Withdrawal: You have the right to return your order within 14 days of receipt without providing a reason.
Return Conditions:
The product must be unused and in its original packaging.
Please include a copy of your invoice or order confirmation.
Return Costs:
Return costs are the responsibility of the customer, unless the product is defective or incorrectly delivered. In such cases, Indoor Gartentechnik GmbH will cover the return costs.
Refund: Once we have received and inspected the returned products, the purchase amount will be refunded within 14 days via the original payment method.
Withdrawal Form: You can download the withdrawal form via this link: Withdrawal Form (PDF).
