Shipping & returns
Indoorgartentechnik sends all orders under 30kg by destination Germany via post with Track & Trace code. When the payment has already honored through our website we will ship the order as soon as possible.
Orders up to 30 kg with destination countries within the European Union are also sent by post. For this, additional costs will be charged, depending on the weight of the package. A summary of these additional costs will be shown during the ordering process. Orders with destination countries within the European Union, in most cases within 3 to 7 business days.
Orders over 30 kg destined for Germany and countries will be shipped within and outside the European Union over a specified carrier. The costs are dependent on the weight and the dimensions of the order. A summary of these additional costs will be shown during the ordering process. After receiving the payment we will keep you informed of the status of the shipment of your order. Orders over 30 kg are destined for the Netherlands in most cases within 3 to 5 business days. Orders over 30 kg destined for countries within the European Union, in most cases within 3 to 7 business days. Orders over 30 kg destined for countries outside the European Union in most cases, within 5 to 10 business days.
For every order you will receive an order confirmation and shipping confirmation to your specified email address. If you have a Track & Trace code will receive (depending on the switched carrier), you can track your order from the moment the consignment is notified to the relevant carrier until the moment of delivery.
Returns and / or exchanges
We make every effort to deliver quality products. It may nevertheless occur that the article does not meet your expectations. An article can always be returned and you always get your money back, even if it is a 'Sale' section.
The procedure is as follows:
3. The return must include the return number and a print of the feedback. Then indicated which items are returned, and we know whose return is coming.
2. Returned items can not be returned if:
a. They have been used;
b. They are damaged and / or you have tried self repair damage / lack;
Processing and reimbursement of your return